General Company Quality Manual

General Company Quality Manual Overview

The General Company Quality Manual is a fully written construction quality manual for general contractors.
It defines your company-wide Quality Management System (QMS) and shows owners, construction managers,
and auditors how you manage quality across all projects. The manual is provided as an editable Word
document (approx. 45 pages) plus additional QA/QC forms, so you can quickly adopt it as your company
quality program and customize it for your organization.

Key Features

• Fully written construction Quality Manual – no original writing required.
• Designed for general construction (commercial, civil, and industrial) general contractors.
• Approx. 45 pages plus additional QA/QC forms (not inspection checklists).
• Word format – easily edited, branded, and maintained as your company quality system.
• Reusable on all future bids, qualifications, and projects.
• Written to align with general construction industry quality expectations and best practices.

What the General Company Quality Manual Covers

• Quality Policy and Objectives – your company quality policy, quality objectives,
  and commitment to meeting customer, regulatory, and contractual requirements.
• Quality System Management & Responsibilities – duties and authority of the
  President, Quality Manager, Project Managers, Superintendents, and other key roles in managing
  the Quality System.
• Quality Organization and Communication – how quality responsibilities are
  organized, communicated, and supported across departments and projects.
• Document and Record Control – control of quality documents and records,
  including creation, approval, revision, distribution, and retention.
• Project Quality Planning – how project-specific quality plans are developed
  after contract award, including alignment with customer specifications, codes, standards, and
  your company’s quality policies.
• Subcontractor and Supplier Control – qualification and performance monitoring
  of subcontractors, suppliers, and testing laboratories that impact quality.
• Training and Competence – ensuring personnel understand their quality
  responsibilities and have the necessary training and experience.
• Inspection and Test Control – how inspections and tests are planned,
  performed, recorded, and evaluated through project quality plans and inspection & test
  plans (ITPs).
• Nonconformance and Corrective Action – processes for identifying, recording,
  controlling, correcting, and preventing quality nonconformances.
• Customer Satisfaction and Quality Performance Measures – how customer feedback
  and project results are measured and used to improve the Quality System.
• Internal Quality Audits and Management Review – monitoring the effectiveness
  of the Quality System and driving continual improvement.

How General Contractors Use This Quality Manual

• Adopt it as your primary company QA/QC manual and tailor terminology and organization to match your firm.
• Submit it with prequalification packages and owner/CM requests that require a company quality program.
• Pair it with a project-specific quality plan (such as the General Comprehensive Project-specific Quality Plan)
  to show both company-level and project-level quality control.
• Use the included QA/QC forms to support key quality processes (e.g., nonconformance, corrective action,
  training, and audits).

Sample Quality Manual

• View a Quality Manual Sample (selected pages)
  

Frequently Asked Questions

Is this manual fully written, or do I need to create content?
The manual is fully written. You edit the Word document to insert your company name, organization,
and any company-specific policies, but you do not need to start from a blank page.

Can I use this manual for all of my projects?
Yes. This is a company-wide Quality Manual intended to apply to all of your projects. For individual
projects, you pair it with a project-specific quality plan and inspection & test plan.

Does this manual follow a specific standard?
The manual is written to align with general construction industry quality management practices and
complements the project-specific quality plans offered for general contractors. It is not tied to a
single agency, but can be adapted to meet specific owner or contract requirements.

What format is the manual provided in?
You receive the manual as an editable Word document, along with additional QA/QC forms (not
inspection checklists), so you can easily brand and maintain your company’s Quality Management System.