General Comprehensive Quality Plan & Manual

General Comprehensive Quality Plan & Company Quality Manual Overview

The General Comprehensive Quality Plan & Company Quality Manual package gives general contractors a
complete, fully written Quality Management System that covers both the company and project levels.
Owners, construction managers, and auditors want to see your overall QA/QC program and how it is applied
on individual projects—this package delivers both in a coordinated set of documents.

You receive three editable Word documents: a combined Quality Plan & Company Quality Manual (Quality
Program), plus separate versions of the project-specific Quality Plan and Company Quality Manual. A
completed inspection and test plan (ITP) with multiple trades example and additional QA/QC forms (not
inspection checklists) are also included.

Key Features

• Complete QA/QC program for general contractors – company quality manual and project-specific quality plan together.
• Fully written – no original writing required; you customize rather than starting from a blank page.
• Word format – easily edited, branded, and maintained as your company Quality Management System.
• Reusable across all future bids, prequalification packages, and projects.
• Written for general construction (commercial, civil, and industrial) general contractors.
• Includes a completed inspection and test plan (ITP) with multiple trades example.
• Includes additional QA/QC forms that support nonconformance, corrective action, training, audits, and other quality activities (not inspection checklists).

What’s Included in the Package

• Combined Quality Plan & Company Quality Manual (Quality Program) – a single document that presents both your company-wide Quality Management System and the project-specific Quality Plan structure.
• Separate Project-specific Quality Plan – a comprehensive general construction quality plan (similar in scope to the General Comprehensive Project-specific Quality Plan) to use on individual projects.
• Separate Company Quality Manual – a fully written company quality manual you can adopt as your primary QA/QC program and pair with any project-specific plan.
• Completed Inspection & Test Plan (ITP) with Multiple Trades Example – an example ITP you can adapt to the trades and work tasks on your projects.
• Additional QA/QC Forms – supporting forms (not inspection checklists) for quality processes such as nonconformance, corrective action, training, internal audits, and project quality performance tracking.

What the Quality Manual Section Covers

• Quality policy, objectives, and commitment to customers and regulatory requirements.
• Quality system management, organization, and communication of quality responsibilities.
• Document and record control for company and project quality documents.
• Project quality planning and integration with your project-specific quality plans and ITPs.
• Subcontractor, supplier, and testing laboratory qualification and performance monitoring.
• Training, competence, and awareness of quality responsibilities.
• Nonconformance, corrective action, and preventive action processes.
• Customer satisfaction, quality performance measures, internal quality audits, and management review.

What the Project-specific Quality Plan Section Covers

• Background information, scope of work, and overall project quality approach.
• Project quality coordination and communication with owners, CMs, and subcontractors.
• Project QC organization, roles, duties, responsibilities, authority, and QC organization chart.
• Qualification of subcontractors, suppliers, and independent testing laboratories.
• Submittals, RFIs, change orders, mock-ups, and submittal schedules/logs.
• Project quality specifications, codes, standards, and contract quality requirements.
• Material and equipment inspection, traceability, storage, preservation, and measuring/test equipment control.
• Construction inspection and test plan (ITP), including independent tests and hold points.
• Work task quality inspections, daily quality control reporting, and control of special processes.
• Nonconformance control, corrections, repairs, and preventive actions.
• Project completion inspections (punch-out, pre-final, and final acceptance) and quality records/archives.

How General Contractors Use This Package

• Submit the combined Quality Plan & Company Quality Manual as a complete QA/QC program for owner/CM reviews.
• Use the separate project-specific Quality Plan and Company Quality Manual when clients ask for them as separate documents.
• Adapt the included ITP example to create project-specific inspection and test plans for multiple trades.
• Support internal QA/QC processes using the included QA/QC forms.

Sample Comprehensive Quality Plan & Company Quality Manual

• View a Comprehensive Quality Plan & Company Quality Manual Sample (selected pages)
  

Frequently Asked Questions

Is everything fully written, or will I need to create content?
All three core documents (combined Quality Plan & Manual, separate project Quality Plan, and separate
Company Quality Manual) are fully written. You edit the Word documents using Find/Replace insert your company name,
organization, and complete a few forms with project-specific information. You can adjust any sections to match your actual
procedures and contract requirements. We offer fully customized, turnkey documents (for a fee) if that’s what you want.

Can I reuse this package on multiple projects?
Yes. The Quality Manual is company-wide and applies to all projects. The project-specific Quality Plan
and ITP structure are designed to be reused across projects by updating project details, scopes, and
inspection/test information.

When should I choose this package instead of separate plan/manual products?
This combo package saves you $200 over the individual documents. So, it’s a great value. Otherwise, choose this package when owners or CMs expect to see a complete QA/QC program (company manual plus project-specific quality plan) and you want coordinated documents. If
you only need a project-specific plan or only a company quality manual, you can purchase those products individually.

What format are the documents in?
All documents are provided as editable Word files, along with additional QA/QC forms (not inspection
checklists), so you can easily customize and maintain your company’s construction Quality Management
System.